FREQUENTLY ASKED QUESTIONS
Everything you need to know before your shoot. Still have a question? Email us.
How do I book a project?
We start with a quick consultation to plan your shots. You’ll then get a proposal and estimate to review and accept online. Once you accept, you’ll e-sign your contract and scope of work. Your 50% Booking Fee invoice then arrives by email, and paying it locks in your date.
How do payments work?
A 50% Booking Fee is due at signing. It’s non-refundable because it reserves your production time and covers the planning that starts the day you book, and it counts toward your project total. The remaining 50% is due before final files are delivered. You can pay online by card, Apple Pay or PayPal, or by cash or check. Invoices are due on receipt, and a 1.5% monthly late fee applies after 7 days.
Do I get revisions?
Yes, two rounds of revisions on your proofs are included. Please reply with approval or changes within 7 days. If there’s still no reply within 14 days of sending proofs, they count as approved and we finalize your images. Additional revisions are available, and we’ll send a quick quote before doing any extra work.
How do I get my files?
Once your balance is paid, you’ll get an email with a private download link to your final images. Please save everything to your own drive right away. Delivery means your images are final and approved. Later edits are quoted as a new request.
What files do I get?
Your edited images in full resolution, in one standard format, at their original aspect ratio. Need web-optimized versions, other formats, or sizes and crops for a specific platform? We’ll quote them, or include them in your scope of work if you ask up front.
How long do you keep my files?
Your download link stays active for 30 days, and we’ll remind you before it expires. We don’t hold files after that, so please download them right away. If you need files re-delivered later and they can be recovered, there’s a $200 restart fee.
Can I reschedule or cancel?
Let us know in writing (email is fine) before you ship your products. Rescheduling within 30 days of your original date is usually possible, depending on availability. The Booking Fee is non-refundable, since it holds your production time.
What if Eagle Eye Studio can’t make my shoot?
We’ll reschedule with you, and your Booking Fee carries over to the new date.
How do I send my jewelry?
Ship it fully insured, and include a prepaid, insured, signature-required return label in the same package. If you’d rather drop off and pick up locally, choose that in your scope of work. We check in and photograph every piece when it arrives and send you the check-in report. Once the shoot is done, we ship your pieces straight back with your label.
What if my items aren’t picked up?
Items that can’t be returned within 14 days after we finish with them are charged storage at $75 per week, per project. After 30 days, we may ship them to your address on file at your cost.
How can I use my photos?
Your images are licensed for the uses listed in your scope of work once your project is paid in full. If you plan to resell them or turn them into products (prints, NFTs and so on), reach out first so we can set up the right license.
Can I get the RAW files?
RAW files aren’t included, but they can be purchased per project.
Can you use my photos in your portfolio?
We may feature your images in our portfolio and marketing. If you’d prefer they stay private, a portfolio opt-out is available for 25% of the project total. It must be selected in your scope of work before you sign.
How do I reach you?
Email Info@EagleEye-Studio.com and we’ll reply within 1 business day.